Contact Centre Agent - Part Time

We have a great opportunity for a Contact Centre Agent to join our Customer Experience Centre, based in our flagship dealership in Stockport.

This is a part-time role, office based.

Hours 24

Monday - Saturday (Rota)

Competitive Salary

Requirements

You will be:

• Handling all telephone and online enquiries irrespective of their nature, ensuring that the brand is represented appropriately and meeting customer’s expectations wherever possible.
• Working to individual and team KPI’s
• Ensuring that workshop capacity is fully maximised via central service booking procedures through inbound and outbound prospecting activity.
• Responding to all customer contacts in a friendly and timely manner and record all information required to support on-going customer relationship management.
• Ensuring online enquiry service levels are continually achieved and exceeded where appropriate.
  Full time Information and Record Clerks