Contact centre consultant (crt & correspondence)

Listing status:
Online Apply by:
2 March 2026 Position summary
Industry:
Wholesale & Retail Trade Job category:
Call Centre and Telesales Location:
Cape Town Contract:
Fixed Term Contract Remuneration:
Market Related EE position:
Yes About our company
Clicks Group Introduction
We are looking to recruit a Contact Centre Consultant to work within the Marketing department. The role will be based at our head Office in Cape Town and will report to the Contact Centre Team Leader. To provide problem resolution to enquiries and complaints to the Clicks Group customer through the various customer communication methods including inbound and correspondence. Job Objectives: Respond to a targeted amount of telephone calls accurately and in a specified time frame, thereby meeting set service standards relating to complaints. Meet Customers’ expectations by being knowledgeable, professional and courteous and thereby ensuring ‘one-contact’ resolution relating to custom...