Contact Centre Consultant

Training sessions may be conducted off site.

Hours: 40 paid hours per week.

Shifts: A rota is supplied every two weeks with your working hours.

Typical working hours for this role are 7.00am – 3.30pm, 9.30 am – 6.00 pm, and 11.30 am - 8.00 pm. Contracted hours are 7.00am – 10.00pm Monday to Sunday.

You occasionally may be required to cover weekends when required by the business. The weekend shift will cover the hours between 9.00am-5.30 pm.

Main Purpose of Role

Konecta works as an outsourcer for a number of partworks clients who specialise in providing a variety of magazine collection subscriptions to its customers. We cover an exciting range of magazine collections such as comic heroes, crafts & cooking, technology, kids, sci‑fi fantasy, model making, sports and military history.

The Contact Centre Consultant will be responsible for responding to emails, answering calls, dealing with customer queries on our system. You wi...