Contact Centre Customer Service Advisor

Helping people find jobs in the local area since 2008

Hours Full Time- 37.5 hours per week, Shifts between 08:00-18:00 Monday to Friday (fixed term for 12 months)

Role Summary

As a Customer Service Advisor, you will be the first point of contact for customers, delivering professional, friendly, and efficient service over the phone and via email. You will handle a variety of customer enquiries, resolve issues, and provide solutions that enhance customer satisfaction and loyalty. This role requires resilience, attention to detail, and a proactive approach to ensure an exceptional customer experience. The position is fast‑paced and demands strong problem‑solving skills, effective communication, and the ability to manage multiple tasks efficiently.

Key Responsibilities

• Manage incoming calls and emails from clients and health care professionals.
• Process incoming prescriptions and manage electronic prescriptions (EPS) orders.
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