Contact Centre Representative (Credit Counsellor, Client Account Management)

What You'll Be Doing

You’ll be joining CIBC’s Client Account Management Department as a Credit Counsellor,and makinga real difference for our clients. You’ll connect with our clients who own a variety of CIBC products and discuss repayment options to potentially resolve outstanding debts. This is done using a combination of assessing client profiles, and asking relevant questions to understand why our clients have fallen behind on payments. You'll ensure the client is aware of the terms and conditions of their contractual obligations and offer solutions to prevent further delinquencies. At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on‑site and remote work) will be discussed at the time of your interview. The start date for this role is July 20th, 2026. Our Contact Centre is open Monday to Friday from 8:00 AM to 8:00 PM EST and Saturday from 8:00 AM to 4:00 PM EST. This is a full‑time and shif...