Opportunity Description
Job Snapshot
Role: Contact Centre Team Leader
Location: Abu Dhabi, United Arab Emirates
Industry: Banking
Function: Customer Support
Experience: Team leadership experience in customer service and call centre operations
Job Type: Full-time
Salary:
Job Details
Country: United Arab Emirates City: Abu Dhabi
Role Context
This position is responsible for supervising contact centre teams, improving service performance, and maintaining strong operational control across customer support channels. The selected professional will ensure service levels are achieved, team productivity remains high, and customer escalations are resolved efficiently while supporting continuous improvement and staff development.
Key Responsibilities
- Organize and supervise the daily work of customer service representatives across assigned contact centre operations
- Maintain service levels in line with ...
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