Contact centre team leader

MAIN PURPOSE OF JOB

To lead, manage and guide a team to reach required targets. To facilitate any necessary course of action to achieve this purpose.

KEY RESPONSIBILITY AREAS Leading and managing a team Personal Effectiveness

REQUIRED EDUCATION ESSENTIAL EDUCATION: An NQF5 Certificate in either Contact Centre/ Management/ Customer Service qualification DESIRED EDUCATION: A related National Diploma (NQF level 6) in either Contact Centre/ Management/ Customer Service.

REQUIRED EXPERIENCE ESSENTIAL MINIMUM EXPERIENCE: 2 years' experience in an omnichannel customer service contact centre environment. DESIRED EXPERIENCE: 3 years' experience in an omnichannel customer service contact centre environment.

REQUIRED JOB SKILLS AND KNOWLEDGE Excellent verbal and written communication skills; Time Management Delivering results and meeting customer and team expectations Analysing Deciding and initiating action Presenting and comm...