Contact Centre Test Assurance Specialist

Role Title: Contact Centre Test Assurance Specialist
Rate: £332
Location: London or Horsham
3 days on site

Key Responsibilities

Lead the QA workstream for the Contact Centre Transformation programme.
Define and oversee end-to-end testing coverage, ensuring all critical areas are addressed, including:
Regression testing
Network configuration validation
Backup and recovery
Call recording functionality
Integration with upstream/downstream systems
Rollback and contingency scenarios
Review, challenge, and validate vendor testing strategies and plans.
Provide independent QA assurance to client QA leadership on:
Testing completeness and quality
Key risks and gaps
Mitigations and readiness for release
Collaborate closely with vendors (including Wipro) and internal stakeholders to ensure alignment and delivery quality.
Support governance, reporting, and stakeholder communication across the transformation programme.Required Exp...