Content Operations Manager

Description

The Content Operations Manager plays a critical role within the Digital Content & Experience Strategy team, sitting at the intersection of content production, operational excellence, and AI-driven transformation. This role is responsible for building and managing the workflows, processes, and operational frameworks that power content creation and delivery for the DCES organization, while also driving the adoption and application of AI tools within content workflows to improve speed, scale, and quality of output.

Partnering closely with the Web Operations Manager, content development partners and content strategists, this role ensures that content moves efficiently and accurately from intake through production, review, and publishing. Beyond day-to-day operations, this role is a change agent identifying opportunities to streamline workflows, reduce manual effort, and improve operational efficiency through process design, AI application and workflow autom...