Continuous Service Improvement Management Analyst

Job Title: Continuous Service Improvement Management Analyst

Job Category: Information Technology

Time Type: Full time

Minimum Clearance Required to Start: TS/SCI with Polygraph

Employee Type: Regular

Percentage of Travel Required: Up to 10%

Type of Travel: Local

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**The Opportunity** : We are seeking an experienced and dynamic Continuous Service Improvement Management Lead to drive our organization's efforts in enhancing service quality, efficiency, and customer satisfaction. The ideal candidate will lead initiatives to identify, implement, and measure improvements across our service delivery processes.

**Responsibilities:**

+ Assist the lead in providing continuous service improvement (CSI) management across the program
+ Develop and maintain performance metrics in accordance with the CSI approach
+ Raises issues, questions and concerns; Validates results, reports discrepancies, and f...