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Contract Customer Care Consultant (call-centre)

Zurich Insurance Company

Hong Kong, Hong Kong, Hong Kong Full-time June 22, 2026
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Opportunity Description

Job Accountabilities


  • Provide professional customer services to the General Insurance enquiries from various channels, e.g. Live Chat, Call, Email, Whatsapp, Counter, etc.

  • Maintain our customer services in good quality to achieve customer satisfaction

  • Support ad-hoc projects and administrative tasks as assigned
  • Job Qualifications

  • Customer-facing / hotline experience in insurance / financial service industry is preferable

  • IIQE qualification is an advantage

  • Proficient in Cantonese and English is required; Mandarin is a plus

  • Patient with customer-oriented mindset 

  • Good communication and interpersonal skills

  • We will initially offer employment with 12-month contract; contract renewal will be subject to employee's performance and business needs
  • Why Zurich


    At Zurich, we like to think outside the box and challenge the status quo. We take an opt...

    Full-time Business Operations Specialists

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