Contract for Service Contact Centre Agent (Customer Service)

What the role is

Our Customer Service Department serves as the primary interface between our organisation and CPF members. As part of the Customer Service Team, you will play a crucial role in assisting CPF members in making well-informed decisions about their CPF savings by understanding and addressing their information needs with a professional and compassionate approach.

What you will be working on

. Provide comprehensive assistance to CPF members through various channels including phone calls, face-to-face interactions, email correspondence, delivering personalised service that addresses their enquiries about CPF schemes and services.
. Engage with CPF members in an inviting, friendly, and professional manner to deliver exceptional experiences and nurture lasting relationships.
. Participate in essential training programmes and briefings to stay current with CPF policies and procedural changes, ensuring accurate and up-to-date service delivery. <...