Contract Manager - Hospitality

Duties & Responsibilities

• Responsibility and management of your site
• Attend to any client request and do so pro-actively and with urgency
• Best allocate the resources of the contract to achieve maximum cleaning output. Where the SLA stipulates resource requirements, these must be adhered to
• Output based contracts must be managed efficiently
• Together with HR pro-actively manage a pool of trained relief staff members to prevent any service delivery disruptions
• Ensure work schedules/job cards are in place
• Ensure consistently high service standards are maintained for all services in scope with regular inspections
• Unit closures to receive proper service until the last trading day and all processes relating to staff, equipment, billing and costs are attended to within the month of closing
• Contract retention through maintaining excellent service standards, identifying and mitigating the risk o...