COO - West Midlands - up to £120k pa plus substantial bonus

Salary: up to £120k pa plus substantial bonus

Position

Chief Operating Officer (COO)

Overview

Key board appointment with a long‑standing client. The COO leads operational management, ensures business efficiency, drives growth, and maintains regulatory compliance. Reporting to the CEO, the role focuses on leadership, continuous improvement, and strategic partnership development.

Key Responsibilities

Leadership & Management

• Lead and oversee business support functions to deliver high‑quality services.
• Provide training, coaching and mentoring to team members, ensuring competence in legal and regulatory matters.
• Monitor staffing levels to meet customer demands and service levels.

Collaboration

• Work with teams to achieve strategic direction set by the CEO and Board.
• Set targets, perform financial planning and manage risk.
• Coordinate with Producti...