Coordinador Front End Pyme (Cobranza)

**Responsibilities**:
- Directly lead a team of 20-25 associates to achieve individual and team performance goals.
- Analyze daily performance indicators (i.e. availability) and communicate with employees, encouraging awareness and performance
- Manage various performance and productivity objectives through the use of call management system, scheduling software, payroll, adherence and other systems
- Provide leadership, guidance and feedback on individual performance using side-by-side coaching, call monitoring and customer
- Create and foster a trusting and engaging work environment with a focus on employee retention
- Ensure a culture of accountability, integrity and respect
- Participate in various group projects and continuous quality improvement activities
- Participate in recruitment activities as needed
- Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be m...