Corporate Travel Support Agent (with Galileo experience)

Job Summary

The Corporate Travel Support Agent provides end-to-end travel support to business travelers across chat, phone, and email channels. This role manages bookings, changes, and disruptions while ensuring compliance with corporate travel policies and service level agreements (SLAs). The position requires strong GDS expertise, ticketing knowledge, and the ability to perform in a fast-paced, high-volume environment.

Job Description

• Provide professional and responsive travel assistance via chat, phone, and email
• Book, modify, and service air, hotel, car, and rail reservations
• Handle ticketing, exchanges, refunds, cancellations, reissues, and schedule changes accurately
• Ensure compliance with company policies, client travel programs, and global travel regulations
• Meet or exceed SLA response time and resolution targets
• Manage travel disruptions and proactively communicate it...