Council Information Centre Advisors

Council Information Centre Advisors

Starting salary between £24414 and £28152 (pro rata for part time) – plus cost-of-living increase

Post 1 – Permanent Full time, 37 hours per week

Post 2 - Fixed-Term Contract to 31 May 2028 30 – 37 hours per week

Based at King’s Court Council Office, Kings Lynn

We are looking for two enthusiastic and customer-focused Council Information Centre Advisors to join our busy front-line team, delivering essential services to our communities. As the first point of contact for the Council, you will play a key role in helping residents, businesses and visitors access the information and support they need; meaning you will make a real difference every day.

Working in a fast-paced and supportive environment, you will handle a wide variety of enquiries across multiple channels, including telephone, email and webchat. From resolving issues at first contact to guiding customers throug...