Credit and Customer Relations Clerk

Duties/Responsibilities:
• Review all invoices for billing errors on the same day and submit correction requests to the Coordinating team as needed.
• Upload customer invoices to online portals on the same day they are issued.
• Review and maintain tax codes for accuracy on customer cards in Microsoft Dynamics 365 Business Central.
• Conduct periodic tax audits of customer accounts.
• Contact customers regarding payment on net-term accounts when necessary.
• Process all incoming credit card payments, including direct customer outreach regarding surcharge notices to protect the company's reputation and integrity.
• Review, code, and reconcile all check payments, including overpayments, underpayments, and discrepancies.
• Contact customers to resolve payment variances and remittance issues.
• Maintain accurate and up-to-date notes on customer accounts to support effective recordkeeping for the Credit team.
• Prepare and submit refund and payment transfer req...