Credit Holds Disputes Analyst

Overview

The Credit Holds Disputes Analyst serves as the primary point of resolution for credit hold cases, requiring foundational credit knowledge, sound judgment, and professional communication skills.

Responsibilities

• Serve as the primary point of resolution for credit hold cases.

Qualifications

• Bachelor’s degree in Business, Finance, Accounting, or related field
• 1–3 years of experience in Order to Cash, Credit, Accounts Receivable, or related operational role
• Foundational understanding of credit policy, account aging, payment application, and exposure indicators
• Experience working in ERP systems (e.g., SAP) and case management platforms (e.g., ServiceNow)
• Ability to interpret financial data and apply policy-based decisions
• Strong written and verbal communication skills
• Ability to operate in a customer-facing capacity