Crisis Communications & Recovery Lead

Air New Zealand is looking for a Disrupt Communications and Recovery Specialist for a fixed-term contract to support customers during travel disruptions. This role involves leading customer communication during cancellations, delays, and diversions, ensuring messages are empathetic and accurate.

The ideal candidate will thrive in fast-paced environments, making confident decisions under pressure while collaborating with various teams. Strong communication skills and attention to detail are vital for success in this position.