CRM (Customer Relationship Management) Specialist

Position Information




Job Title CRM (Customer Relationship Management) Specialist

Job Description
The CRM Specialist position is responsible for the management of the Customer Relationship Management ( CRM ) System, including but not limited to, implementations, integrations, data governance, AI/chatbot, security, training and support. This position collaborates with admissions, marketing and user groups to strategically enhance CRM strategies, adoption, and utilization across the College district.

The CRM Specialist position requires efficiency with the Ellucian student module, communication management, application workflows, and student in-take strategies. This position serves as a CRM advocate, promoting its expansion to positively impact student experience and bolster enrollment opportunities. The CRM Specialist has oversight of confidential data and personal identifiable information ( PII ) that is loaded into the CRM system. It...