CRM Manager - Luxury retail

The CRM Manager leads the omnichannel CRM strategy across GCC and other markets, driving customer engagement, retention, and lifetime value through data-driven experiences. The role is responsible for strengthening customer journeys, retention, and overall customer experience across all touchpoints, combining strategic, commercial, analytical, and technical CRM expertise. Working cross-functionally with Ecommerce, Retail, Personal Shopping, Data, Marketing, and Technology teams, the CRM Manager drives customer growth and long-term business performance while maintaining luxury brand positioning and service standards. This role requires strong analytical skills, commercial acumen, and the ability to turn customer data into actionable opportunities.

• Lead the omnichannel CRM strategy across GCC and other markets, covering acquisition, onboarding, engag...