CRM Roadmap & Automation Manager

A dynamic technology company in the Philippines seeks an experienced Application Manager. This role focuses on defining the strategic roadmap of the CRM tool, aiming for 80% automation and enhancing customer satisfaction. Responsibilities include planning CRM developments, collaborating with cross-functional teams, and ensuring scalability and security of the system. Ideal candidates will possess a Bachelor’s in a related field and 5+ years of experience, particularly with Zendesk. Strong analytical and problem-solving skills are essential.
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