CRM Support Technician

Description

The CRM Support Technician will provide first-level technical support for our Microsoft Dynamics 365 Sales platform and related Power Platform tools. In this entry-level role, you will assist users with day-to-day CRM functionality, troubleshoot issues, maintain data integrity, and support onboarding/offboarding processes for CRM users.Your role is key in ensuring the day-to-day functionality of the D365 Sales CRM system while supporting sales teams and other business users with system-related problems, user account management, and basic reporting needs.

You will serve as the first point of contact for end users, working closely with CRM Support Specialists and system administrators to ensure the efficient operation of our Dynamics 365 Sales and Power Platform environment. This role requires foundational knowledge of Dynamics 365 Sales, Power Platform components (particularly Power Automate), and an eagerness to grow in the Microsoft ecosystem...