Cross Technology Managed Services Engineer (L3) Cisco CCNP

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Responsibilities:

• Provide Level 2/3 IT network security operations support

• Respond to incident calls and ensure the SLA to our clients is met

• Perform changes to the network in-line with the organization’s Change Management processes

• Ensure compliance to policies, processes and standards, both internal and clients’ organization

• Prepare network analysis reports, including findings with analysis

• Participate in regular operations review meetings, including operational issues, tickets review etc

• Participate in projects/activities to support improvement initiatives

• Conduct pro...