CS Transformation & Automation Lead

Wallapop is a Barcelona based scale‑up driven by the purpose to empower people to embrace a more conscious and human way of consumption. We believe in a world where collaborative economy is mainstream. This is what drives us.

Wallapop operates in Spain, Italy and Portugal, offering a catalogue of several hundreds of millions of products and services. Powered by technical innovation and continuous improvement, we bring together the scale and trust of classifieds with the marketplace’s convenience and reach. Our mission is to enable a connected trade ecosystem, making 2nd‑hand the norm through smart use of technology.

The Challenge

As the CS Transformation & Automation Lead, you will own the end‑to‑end transformation of our Customer Support operations, leveraging automation, AI, and system design to materially reduce Cost‑to‑Serve and scale support efficiently.

Working at the intersection of Customer Support, Product, and Engineering, you will driv...