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CSR

HCM Nexus Consulting

Makati, Metro Manila, Philippines Full-time June 05, 2026
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Opportunity Description

Overview:
We are looking for dedicated and customer-focused Customer Service Representatives to provide phone-based support and assistance to clients. In this role, you will respond to inquiries, resolve concerns, and ensure customer satisfaction while adhering to established procedures. This is a great opportunity for individuals with strong communication skills and a passion for delivering excellent service.

Key Responsibilities:


  • Respond to customer inquiries regarding products, services, and account-specific programs.
  • Resolve issues, de-escalate dissatisfied clients, and escalate calls when necessary.
  • Track and document call-related details for auditing and reporting purposes.
  • Provide feedback on call issues related to downtime, system errors, or training needs.
  • Maintain and update customer information in company systems.
  • Assist with credit card authorizations and processing as needed.
  • Suppo...
  • Full-time Information and Record Clerks

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