Opportunity Description
What you’ll do
As an Activation Coach, you will be responsible for activating, configuring, and/or consulting on SAP Concur products and services. Coaches manage low to medium complexity projects, milestones, cases, budgets, resources, and timelines — driving customer satisfaction and success. They develop strong relationships and work effectively across groups, teams, and organizational boundaries.
SMB Delivery
- Provide real‑time digital chat support to customers during dedicated hours, resolving issues and keeping activations on track.
- Manage onboarding activities, project reviews, stalled inventory, and escalations, documenting all interactions in Salesforce and Gainsight for full transparency and cross‑team collaboration.
- Activate and manage projects end‑to‑end.
- Provide support through a shifting schedule model designed to align with business and customer needs across EMEA, APAC, and North America time zones, help...