Cust Exp Professional

+ Interacts with customers prior to and after sale/Service
+ Processes orders, prepares correspondence, and fulfills customer needs to ensure customer satisfaction.
+ Develops and maintains positive customer relations.
+ Coordinates w/ various functions within the company to ensure customer requests are handled appropriately and in a timely manner.
+ Substantially impacts the relationship between Honeywell and the customer.
+ Process Day to Day Order/Billings/PR
+ Clear Backlogs and does backlog management
+ Dose escalation management and train the team
+ Respond Customer Queries and Claims (non Disputes).
+ Collaborate with different cross functions for Customer Resolutions and Process Improvement.
+ Work with Dispute Team to manage the disputes
+ Reporting of process to the leadership and business
+ Support the team as subject matter experts and drive trainings and update session/Change management.
+ Added advantage six sigma project and usage o...