Customer Account Manager

Responsibilities: Manage assigned customer accounts by coordinating order fulfillment, overseeing sales operations, and addressing customer needs promptly Build and maintain strong relationships with key customer contacts at commercial and technical levels, ensuring high satisfaction and retention Support the Global Account Manager on strategic initiatives, data gathering, and account development activities Prepare and process quotations, RFQs, pricing requests, and sales proposals with accuracy and speed Track orders, manage delivery schedules, and coordinate internal communication to resolve issues efficiently Handle customer queries regarding products, order status, expedites, and post-sales support Address and resolve complaints or escalations, collaborating with internal departments for optimal solutions Gather customer feedback and market intelligence to inform account strategies and support sales targets Maintain accurate records of all account activities, including contacts, or...