Customer Account Specialist

About the Opportunity

This is an open position with Ohio Edison Company, a subsidiary of FirstEnergy Corp. Location – Youngstown, OH

Position Overview

The Customer Account Specialist provides dedicated support for new service requests and issue resolution for FirstEnergy’s non‑managed residential and Commercial & Industrial (C&I) customers. This role acts as a single point of accountability, ensuring timely coordination, clear communication, and consistent ownership throughout the new service lifecycle.

The Customer Account Specialist addresses gaps in the new service process by managing customer issues, coordinating efforts across internal teams, and resolving delays or process complexities. This position plays a critical role in improving customer experience, reducing rework, and reinforcing FirstEnergy’s commitment to reliable, customer‑focused service.

Key Responsibilities

Customer Support & Relatio...