Customer Advisor

He angituutanga: The opportunity 

IAWAI is looking for a Customer Advisor to help deliver on our customer service strategy and uphold our customer promise across the organisation. Reporting to the Waters Customer & Relationships Manager, you’ll play an important role in ensuring our customers receive a consistent, high‑quality experience that reflects IAWAI’s values and commitment to service excellence.

Working as part of a supportive and collaborative team, you’ll contribute to the development and delivery of customer‑focused initiatives, helping to strengthen relationships and improve the way we engage with the communities we serve. Your work will support the team to respond effectively to customer needs, identify opportunities for improvement, and ensure our services remain accessible, responsive, and people‑centred.

If you enjoy building strong relationships, solving problems, and making a positive difference f...