Customer Advisor (Sales)

Description

Role Objective

As a member of a highly skilled and motivated team, you will communicate with customers to identify specific needs, whilst delivering a market leading trading experience to increase the profitability of the business and remaining committed to treating our customers fairly and ensuring continuous delivery of service excellence in a sales/recontacting environment.

In this role you will be responsible for completing interactions with our customers by cross-selling/upselling new products. Determining the cause of customers wanting to leave; selecting and explaining the best solution to solve the problem. You will be focusing on retaining customers and logging customers complaints as well as offering new products and services where relevant to our customers.

Professional Know-how

 Academic:  Grade 12 (Matric)  Experience:

• 12 – 24 months experience in a Sales Call Center environment

Working Relation...