Customer Advocate I

Are you passionate about making a difference in people's lives? Do you enjoy working in a service-oriented industry? If so, this opportunity may be the right fit for you!


Modivcare is looking for an experienced Customer Advocate/ Dispatcher to join our team. In this role, you will be responsible for interacting with transportation providers to respond to inquiries regarding member services, resolving complaints, and delivering superior customer service to both internal and external stakeholders.






This role…
+ Assists transportation providers with questions and concerns related to transportation services.
+ Schedules, modifies, and cancels reservations as needed.
+ Documents and obtains details of complaints or incidents filed by providers.
+ Receives and records provider concerns accurately and efficiently.
+ Ensures complete and accurate trip data input.
+ Refers unresolved transportation provider or member grieva...