Customer Care Advisor

Reports to: Customer Contact Team Lead

This role is part of a global team in our Customer Care Department who are dedicated to provide peace of mind and build lifetime relationships through world class customer care.

As the Customer Care Advisor, you should achieve the highest customer service standards when servicing and selling to customers, you will be responsible for providing one-stop-shop customer service through all Digital channels to build strong relationship with customers and ensure the generation of maximum revenue by interpreting customer needs and promoting Cathay Pacific services.

With your expertise, skills and knowledge in customer service, you will be arranged one of the three teams (Call & Digital Channel Team, Fulfilment Team, and High Tiers Membership Team) to learn to be proficient multi-tasking with promising and structured career progression plan within the team.

**Promising and Structured Career Devel...