Opportunity Description
Responsibilities
- Manage inbound and outbound calls in a timely and professional manner.
- Respond to customer enquiries across various channels such as email and live chat.
- Provide accurate information and resolve issues in accordance with company policies and procedures.
- Escalate complex cases to relevant departments following established guidelines.
- Record and maintain detailed documentation of customer interactions in the system.
- Assist with administrative and operational tasks assigned by management.
- Achieve individual and team performance targets, including service quality and productivity metrics.
- Address customer concerns and complaints with professionalism and empathy.
- Participate in training sessions and stay updated on processes and system changes.
- At least 1 year of experience in a customer service or call centre environment.
- Pri...
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