Customer Care and Reservations Specialist - Bilingual

At PAL Airlines we are dedicated to providing our customers with reliable on-time performance, memorable travel experiences, and outstanding customer service. If you enjoy working in a fast- paced environment, take pride and ownership in what you do and have exceptional customer service skills, then we want you on our customer service team!

We are currently seeking a Full-Time Permanent Customer Care & Reservations Specialist to join our team in Moncton, NB.

Job Duties:

Travel Agency Support. Assisting travel agencies with reservation and ticketing support

Eticket Database MaintenanceDaily maintenance of our eticket databaseProcessing open couponsProcessing exception eticketsDaily processing of the eticket ETL error queue

GDS reject Queue MaintenanceDaily on-time processing of the GDS reject queue

Tier 2 Ticketing SupportAssisting PAL Airline station CSR’s with reservation and ticketing support of GDS, ...