Customer Care Centre Co-ordinator

About Us:

InvoCare is a leading provider of Funeral, Cemetery, Crematoria, and Pet Cremation services, dedicated to serving families with compassion and respect. We pride ourselves on offering a supportive and dignified experience during their most difficult times. We are seeking a bilingual Customer Service Officer to join our team and provide exceptional support to our Mandarin-speaking families.

The Opportunity:

You will be the first point of contact for families, acting as a crucial liaison between them and our business divisions. This is a full-time, on-site role that requires you to be fluent in both written and spoken Mandarin. Your primary objective will be to provide compassionate and professional guidance to families, ensuring their needs are understood and addressed with the utmost care. You will play a key role in building and maintaining strong, trusting relationships with our customers.

Key Responsib...