Customer Care Coordinator (Ipswich)

Are you a talented Customer Care Coordinator who prides themselves on delivering exceptional customer service? Please read the information in this job post thoroughly to understand exactly what is expected of potential candidates. As a Coordinator, you'll be dealing with calls and emails from homeowners regarding defects that have arisen during the 2-year warranty period and take the required action to get these rectified in an efficient, accurate and timely manner. You'll arrange appointments for Customer Care Operatives and Managers to attend and liaise with Contractors, Suppliers and Site Managers where necessary. Whilst this role is office based, you'll be site based one morning a week therefore, strong face to face customer service skills are essential. You don't have to work in the new homes sector; you could be performing a similar role for a Contractor or Housing Association. What you will be is self-motived, pro-active and result driven with strong communication skills, a keen...