Customer Care Executive – UAEN

DUTIES AND RESPONSIBILITIES:

• To receive the patients with a pleasant smile and wish them.
• To attend telephone calls politely and strictly adhering to telephone manners.
• To see if the patient is a new patient or an old patient (Already registered).
• To get the information about the nature of illness and guide them to the concerned department.
• To give the registration forms and help them to file and guide them to the concerned doctor.
• If the information is not clear then send the patient to the Customer care dept.
• To collect the reference letters if any.
• To check whether the patient has filled all relevant data in the registration form.
• To make a note on the form and in the computer if the doctor referred was the primary doctor, doctor on call / CMO’s reference / reference letter.
• To make an entry of the referred ...