Customer Care Expert - German Market (Hybrid/Remote)

As a Customer Care Expert at Wix, you’ll be responsible for helping our over 278 million users worldwide make their online dreams a reality. We work hard for our users, and our Customer Care teams are always there to make sure problems are solved and challenges are tackled.

• Provide care to our users through calls, chats and email

• Get to know each user’s business goals, uncover their needs and help guide them through their journey, providing advice regarding their sites and businesses

• Help users solve problems while exposing them to additional ways they can achieve their goals and succeed online

• Analyze user behavior, content suitability and content relevance to determine effects on user satisfaction

• Develop and maintain positive customer relations and satisfaction

• Influence the way we support our users and improve it to make sure our users’ experience is the best possibl...