Customer Care Professional

About Born Good (Be Better Personal Care Private Limited) Born Good is a digital first FMCG brand with a core mission to enable people contribute to the planet in a small yet significant way. We are a rapidly growing startup that offers a range of USDA certified and plant-based home cleaners. They are effective cleaners that are 100% safe and non-toxic. We are a funded startup and backed up RPSG Capital Ventures. About the Role We are looking for a dynamic associate to manage customer queries and order related issues. The primary responsibilities include servicing all customer queries and coordinating for the smooth delivery of orders received from customers. This role also requires some data entry work including filling in reports. Key Responsibilities Servicing customer queries on all platforms such as phone, email, website chat and whatsapp -Queries that will be handled will primarily be logistics related -Escalate matters with the warehouse team and / or management as and when nece...