Customer Care Representative (Retail Sales and Retention)

Position Overview

MCI is a fast‑growing tech‑enabled business services company with a strong call center footprint and global operations. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything‑as‑a‑Service (XaaS) cloud solutions across industries such as healthcare, retail, government, education, telecom, technology, e‑commerce, and financial services. Our contact centers use advanced technology to enhance customer journeys, increase scalability, and reduce costs.

Key Responsibilities

• Interact with customers via phone to address inquiries, provide assistance, and resolve concerns promptly and professionally.
• Build and maintain positive customer relationships by actively listening and empathizing with their needs.
• Proactively promote and sell products and services to customers, meeting and exceeding sales targets.
• Educate customers on product features, benefits, and promotions to drive s...