Customer Care Specialist

We’re looking for a dynamic, organized, and hands‑on person to join our team.

We’re a customer‑focused brand, and we’re looking for someone who genuinely cares about people, is empathetic, and takes ownership of the customer experience.

We value rhythm, attention to detail, and a thoughtful approach to communication. We also see customer care as a key source of insight, so the role involves identifying patterns in customer queries and contributing to improving processes and the overall experience.

The position is full-time and based in our Barcelona office.

Main Responsibilities

• Respond to customer inquiries with care and in the brand’s tone of voice.
• Manage returns, exchanges, and claims smoothly and efficiently.
• Maintain a consistent daily response rhythm and follow up on ongoing conversations.
• Ensure tickets are handled with clarity, accuracy, and attention to detail.
• Coordinate with logist...