Customer Care Specialist

We’re a world-leading smart mobility SaaS tech company with over 2.6 million subscribers across 24 countries. Our teams are collaborative, vibrant, and fast-growing, and all team members are empowered with the freedom to influence our products and technology.

Are you customer-centric, passionate and strategic? Do you take ownership, embrace challenges and love solving customer operational problems using technology?

We’re looking for a Customer Care Specialist

Responsibility:

• Build strong relationship with decision makers/fleet managers/system users and manage of all services for our customers.

• Perform outbound retention calls to clients whom contract is expiring.

• Developing and implementing aggressive retention strategies based on customer feedback.

• Negotiating with customers to renew contracts and retain business.

• ...