Opportunity Description
- Answer incoming calls from customers pertaining to roadside recovery assistance & EV charger issues.
- Dispatch recovery teams to customer site in a timely manner.
- Follow up and coordinate between customer and recovery team.
- Provide information to customer (eg, towing fees, battery change fees, EV charging rate etc).
- Provide technical support to customer on automotive related issues.
- Monitoring of workshop operations.
- Manage and resolve customer queries.
- Identify and escape issues to supervisors.
- Route calls to appropriate resources.
- Complete call logs and reports.
- Other duties assigned by Superior and Managers.
- Minimum GCE N or O Levels or equivalent with pass in English.
- At least 1 year of experience in a Call Center environment.
- Knowledge of customer service practices and principles.
- Strong phone and verbal communication...
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