Customer Care Team Lead (FTC - Mat Cover)

At Moneybox, our mission is to give everyone the means to get more out of life. We're guided by our belief that wealth isn’t about money, it’s about the means to more – freedom, opportunities, possibilities, and peace of mind. Moneybox is an award‑winning wealth management platform that helps over one and a half million people build wealth through saving, investing, buying homes, and planning for retirement.

About the Role

Customer Care Team Lead (Maternity Cover, 12 months). You will lead and optimise the dedicated Customer Care function within Customer Operations, championing sensitive customer journeys such as complaint handling, Vulnerable Customer (VC) operations, and bereavements. Your mission will be to maintain operational excellence, protect our high‑performing culture, and ensure customers receive an empathetic, fair, and seamless experience during a crucial period.

What You'll Do

Leadership & People Management

• Direct ...