Customer Care Team Lead

Integon is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers' evolving needs.
It's how we've become industry leaders in property and casualty insurance servicing.
We support our insurance company affiliates by offering property and casualty insurance products inclusive of personal auto, homeowners, RV, motorcycle, small business auto insurance and more.
**Key Responsibilities**:
- Assist/coordinate leadership team with ongoing projects as needed & identifies opportunity areas and makes recommendation to the leadership team.
- Assist with phone or quality coaching as well as new hire training.
- Provides training/mentoring to team members and guide reps on specific steps of the research process of a case or issue.
- May act as a liaison to other departments where follow-up will be required to meet customer needs.
- Must have the ability to interpret a variety of policies, rules...