Customer Care Training Specialist

Your role @ CHANEL

At CHANEL, we aim to provide an unsurpassed luxury experience to clients worldwide. Critical to this ambition, Customer Care is an important interface that extends the client relationship beyond the boutiques and provides seamless and accessible Customer Care with personalized human touch for a unique and differentiated CHANEL experience.

With advancing technological innovations, increasing expectations of clients, and a demand for a seamless omni-channel experience, there is growing importance and reliance on our Customer Care teams as a crucial service touchpoint. The Customer Care team will complement the boutiques by providing the first level of luxury support to clients, delivering a memorable CHANEL brand experience with exceptional Customer Care built on quality, trust and empathy.

The Customer Care Training Specialist will work closely with market Customer Care management team to ensure the professional and quality service delivery...