Customer Case Specialist

## Customer Case SpecialistApplylocations: Worthingtime type: Full timeposted on: Posted Yesterdaytime left to apply: End Date: June 29, 2026 (9 days left to apply)job requisition id: JR8261**Closing Date** ## **Job Title:** Customer Case Specialist## **Location:** Hybrid working between our Durrington (Worthing) office (3 days per week – Tuesday, Wednesday and Friday) and remote working (2 days per week)## **Contract Type:** 12-month fixed-term contract (maternity cover)## **Hours:** Full-time, Monday to Friday## **Salary:** Up to **£29,200** depending on skills and experience## **About the role**As a Customer Case Specialist, you’ll manage complex and sensitive customer cases from initial handover through to final resolution. These are often cases involving repeat contact or issues at risk of escalating to formal complaints, and your role is key in resolving concerns proactively and supporting customers through to a positive outcome wherever possible.You’ll act as the main ...